Data deletion
1. Delete everything
Write to hello@svi-ai.com from the e-mail address of your account with the subject “Delete my data”. We confirm the request, delete or de-identify your account data within 30 days and tell you when it is done. Data we must keep by law is kept only for that purpose, as described in the Privacy Policy.
2. Disconnect a channel or service yourself
- Instagram, WhatsApp, Telegram: in your account open “Channels”, choose the connection and press “Disconnect”. We stop receiving and sending messages through it at once.
- Google: open svi-ai.com/app/google and press “Disconnect”. We revoke the access at Google and delete the stored access token. You can also remove S.V.I. at myaccount.google.com/permissions.
3. If you remove our app in Instagram or Facebook
When you remove the S.V.I. app in your Instagram or Facebook settings, or request deletion of your data there, Meta notifies us automatically. We disconnect your account from every agent, delete the access token and the link between your account and our services, and give Meta a confirmation code. You can check the status of a request with that code at https://svi-ai.com/api/platform/ig/deletion?code=<code>.
4. Customers of businesses that use S.V.I.
If you wrote to a business whose assistant runs on S.V.I., that business decides how your messages are kept. Ask the business first; we help it delete your data on its request. You can also write to us at hello@svi-ai.com and we will pass your request on.