Terms of Service

1. Agreement

These Terms of Service (the “Terms”) are a binding agreement between you and S.V.I. and its affiliates (“S.V.I.”, “we”, “us”) and govern your use of svi-ai.com, the Mai assistant, the agent constructor, HandOfHands and related services (the “Services”). By creating an account, signing in, paying for or otherwise using the Services, you accept these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Services. If you use the Services on behalf of an organisation, you confirm that you are authorised to bind it to these Terms, and “you” includes that organisation.

Section 17 contains a binding arbitration agreement, a class-action waiver and a one-year time limit for claims. Please read it carefully.

We may identify or change the S.V.I. entity that contracts with you, including by transfer under section 19, by notice on this page or in the Services. Where a separate written agreement signed by S.V.I. and a business client conflicts with these Terms, that agreement prevails to the extent of the conflict.

2. The Services

The Services are AI-based tools and agents that answer questions, create materials — texts, documents, presentations, websites, calculations and other results (the “Output”) — and, where you enable it, take actions on your behalf. We determine the scope, features, models, limits and plans of the Services and may change, extend, limit, suspend or discontinue any part of them at any time; section 14 applies to refunds where we discontinue the Services as a whole.

Features marked beta, preview or experimental are provided as is, may change or be withdrawn at any time, may have limited support and are excluded from any service commitments.

3. Eligibility and account

• You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and legally able to enter into these Terms.
• You must provide accurate information and keep your credentials secret. You are responsible for all activity under your account and must notify us promptly of any unauthorised use.
• Each person may hold one account unless we agree otherwise in writing. Accounts may not be sold, rented, shared or transferred.
• We may refuse registration or service at our discretion, including to protect the Services or other users.

4. AI output

Output is generated by artificial intelligence and may be incomplete, inaccurate, outdated, offensive or biased, may describe or cite sources, people or facts that do not exist, and may not reflect our views. Output may be similar or identical to output provided to other users, and you acquire no exclusive rights in such output.

Output is provided for information and convenience only and is not legal, financial, tax, medical, investment or other professional advice. You must review and verify Output — including facts, figures, calculations, citations and code — before relying on it, publishing it, sending it to others or acting on it. You must not use Output as the sole basis for decisions with legal or similarly significant effects on any person, or in emergencies or safety-critical situations.

5. Agents you build and deploy

If you use the constructor or other Services to build, configure or deploy an agent, assistant or workflow that interacts with other people (your “End Users”), you are solely responsible for that agent, its configuration, instructions, knowledge sources and actions, and for your End Users’ use of it. You must:

• clearly inform End Users that they are interacting with an artificial-intelligence system and not a human;
• give all notices and obtain all consents and rights required to process End Users’ personal data through the Services, as the party determining the purposes of that processing (see the Privacy Policy, section 6);
• ensure that a qualified person reviews Output before it is used for any legal, medical, financial, insurance, employment, housing, credit, educational or other decision with significant effects on an individual;
• bind your End Users to restrictions at least as protective of S.V.I. as these Terms, and remain responsible for their compliance.

6. Actions and integrations

Some Services can take actions on your behalf — for example sending messages or files, editing documents, creating records in connected systems or contacting third parties (“Actions”). You decide which Actions, accounts and integrations to enable and are responsible for reviewing Actions and their results. Actions are treated as performed by you. We are not responsible for Actions performed in accordance with your settings or instructions, for content received from third-party services, or for the terms, fees, availability or data practices of third-party services you connect; your use of them is governed by their terms.

7. Tokens

• Use of the Services is measured in S.V.I. tokens and/or the limits of your plan. The number of tokens a request consumes depends on its complexity and is determined by our systems. Our usage records are conclusive absent manifest error, and any dispute about usage or charges must be raised within 30 days of the usage or charge concerned.
• Tokens are a unit of service usage only. They are not money, electronic money, a currency, stored value or a financial instrument, have no cash value, cannot be exchanged, sold or transferred, and are non-refundable except as provided in section 8.
• Tokens included in a subscription expire at the end of the billing period in which they are granted. Tokens purchased separately expire twelve (12) months after purchase. Free and promotional tokens expire as stated when granted, or after 30 days if no period is stated. Expired tokens are cancelled without compensation. Free tokens are consumed first, then plan tokens, then purchased tokens.
• Free tokens, trials and promotions are provided at our discretion and may be changed, limited or withdrawn at any time.
• Automated or excessive use, attempts to bypass limits, and the use of multiple accounts to obtain free tokens are prohibited and may lead to cancellation of tokens and termination of accounts.

8. Plans, payments and refunds

Subscriptions renew automatically for successive periods of the same length at the then-current price unless you cancel. By subscribing you authorise us and our payment providers to charge your payment method at the start of each period. You can cancel at any time in your account; cancellation takes effect at the end of the current period, you keep access until then, and no pro-rata refund is due. We will notify you at least 30 days before a price increase takes effect for your subscription, and you may cancel before it applies.

All payments and tokens are final and non-refundable, except (a) where a refund is required by mandatory law, (b) for a verified duplicate or erroneous charge, (c) for confirmed unauthorised use of your payment method reported to us within 30 days of the charge, or (d) as provided in section 14. If a payment fails or is reversed, we may suspend paid features; in the case of a chargeback, we may suspend the account until the amount is settled. Prices exclude taxes unless stated otherwise. You are responsible for all applicable taxes and for charges of your bank or payment provider.

9. Your content

As between you and S.V.I., you retain your rights in the content you provide and, to the extent permitted by law, in the Output created for you. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your content and Output, and to sublicense these rights to our service providers, solely as needed to provide, secure and improve the Services as described in the Privacy Policy.

You represent and warrant that you have all rights required for the content you provide and that it does not violate any law or the rights of others. You are solely responsible for your content and for your use of the Output, including its publication and any consequences. We may remove, or refuse to process, any content or Output that we reasonably believe breaches these Terms or the law.

10. Acceptable use

You must not, and must not help or enable others to:

• violate any law or the rights of others, or create or distribute unlawful, harmful, fraudulent, defamatory or deceptive content, spam or malware;
• use the Services for unlawful surveillance, profiling or biometric identification, or to generate content sexualising minors;
• use prompt injection, jailbreaks or other techniques to bypass or disable safety measures, filters, limits or instructions of the Services or of agents;
• attempt to extract instructions, prompts, models, code, architecture or other internal elements of the Services, or reverse engineer, decompile, scrape or copy the Services, except to the extent the law expressly permits despite this restriction;
• use any Output or data obtained from the Services to train, fine-tune or distil any machine-learning model, to build datasets, or to develop or improve a competing product or service, except to configure your own agents within the Services;
• access the Services by bots, scripts or other automated means, except through interfaces we expressly provide for that purpose;
• probe or overload the Services, bypass security or access controls, access other users’ data, or publish benchmark results about the Services without our written consent;
• resell, sublicense or provide access to the Services to third parties without our written consent;
• impersonate others, or misrepresent the source of Output where this is unlawful or misleading.

We may monitor use, automatically and through authorised human review, to enforce this section.

11. Intellectual property and feedback

The Services — including the Mai assistant, the constructor, agents and agent templates we provide, instructions, methods, software, design, texts, trademarks and know-how — belong to S.V.I. or its licensors and are protected by law. Apart from the limited, revocable, non-exclusive, non-transferable right to use the Services under these Terms, no rights are granted to you.

You grant us a perpetual, irrevocable, worldwide, royalty-free licence to use feedback, ideas and ratings you give us for any purpose, without restriction, compensation or obligation of confidentiality.

If you believe that content in the Services infringes your rights, send a notice to hello@svi-ai.com identifying the work, the material concerned, your contact details and a statement that you act in good faith. We may remove the material and terminate the accounts of repeat infringers.

12. Disclaimer of warranties

THE SERVICES AND THE OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, S.V.I. DISCLAIMS ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not guarantee any particular result, business outcome, revenue or savings, or that your content will be preserved; keep your own copies of important materials.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, S.V.I., ITS AFFILIATES, OWNERS, EMPLOYEES, CONTRACTORS AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OR GOODWILL, arising out of or in connection with the Services, the Output, Actions, decisions made on the basis of the Output, third-party services, or failures of networks, providers or equipment, whether in contract, tort (including negligence) or otherwise, even if advised of the possibility of such damages.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO S.V.I. FOR THE SERVICES IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, AND (B) ONE HUNDRED US DOLLARS (USD 100).

These limitations reflect an agreed allocation of risk that is reflected in our prices, including free access. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law. Your liability under section 15 and for amounts owed to us is not limited by this section.

14. Suspension and termination

We may limit, suspend or terminate your access to the Services, cancel tokens or delete your account, in particular for a breach of these Terms, suspected fraud or abuse, a legal requirement, or a risk to the Services or other users. Where reasonably possible we will give notice and the reason, unless doing so could cause harm, breach the law or compromise an investigation. You may appeal by writing to hello@svi-ai.com within 30 days of the notice.

If we terminate a paid plan for reasons other than your breach or a legal requirement, or discontinue the Services as a whole, we will refund the unused prepaid portion of your subscription and of purchased tokens pro rata. We may close free accounts that have been inactive for 12 months after notice to the account e-mail. You may stop using the Services and ask us to delete your account at any time. Before closure for reasons other than your breach, you will have a reasonable opportunity to export your content where the Services provide this function.

15. Indemnity

To the extent permitted by law, you agree to defend, indemnify and hold harmless S.V.I., its affiliates, owners, employees, contractors and licensors from and against any third-party claims and related losses, damages and costs (including reasonable legal fees) arising out of your content, your use of the Services or the Output, Actions performed on your behalf, agents you deploy and claims of your End Users, or your breach of these Terms or the law. We may control the defence of any such claim, and you may not settle it without our prior written consent.

16. Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including failures of service providers, networks or power, cyberattacks, natural events, epidemics, acts of authorities, sanctions or other restrictions.

17. Governing law and dispute resolution

Governing law. These Terms and any dispute, controversy or claim arising out of or in connection with them or the Services, including any question regarding their existence, validity or termination and any non-contractual claim (a “Dispute”), are governed by the laws of the Republic of Singapore.

Informal resolution. Before starting any proceedings, a party must send the other a written notice of Dispute (to S.V.I. at hello@svi-ai.com; to you at your account e-mail) stating the claimant’s name and account e-mail, a description of the claim and the relief sought. For 60 days after receipt, the parties shall try in good faith to resolve the Dispute, including by an individual call if either party requests one. All limitation periods, including the time limit below, are suspended during this period.

Arbitration. Any Dispute not resolved informally shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the SIAC in force when the arbitration is commenced. The seat of arbitration is Singapore, the tribunal shall consist of one arbitrator, the language of the arbitration is English, and the proceedings and award are confidential. The award is final and binding on the parties.

Individual claims only. Disputes are resolved only on an individual basis. You waive any right to bring or participate in a class, collective or representative action and, to the extent permitted by law, any right to a jury trial. If this waiver is found unenforceable for any claim, that claim (and only that claim) shall be severed and decided by the courts of Singapore, and the arbitration agreement shall continue to apply to all other claims.

Mass claims. If 25 or more claimants represented by the same or coordinated counsel submit substantially similar Disputes within 90 days of each other, the claims shall be administered in batches of up to 50 claimants, each batch heard by one arbitrator in one consolidated proceeding with one set of fees; each batch award binds only the claimants in that batch.

Small claims and court relief. Instead of arbitration, either party may bring an individual claim within the jurisdiction of the Small Claims Tribunals of Singapore or of the small-claims court of your country of residence. Either party may seek urgent injunctive relief or protection of intellectual property in any competent court, and we may recover undisputed amounts owed in any competent court.

Opt-out. You may opt out of arbitration by writing to hello@svi-ai.com from your account e-mail within 30 days after you first accept these Terms or, as to a material change to this section, within 30 days after that change takes effect. If you opt out, Disputes shall be decided exclusively by the courts of Singapore, subject to the consumer provision below. Opting out does not affect any other part of these Terms.

Time limit. To the extent permitted by law, any claim must be brought within one (1) year after the claimant knew or ought reasonably to have known of it, failing which it is permanently barred.

Consumers. If you are a consumer and the mandatory law of your country of residence does not permit pre-dispute arbitration or the choice of a foreign law or forum, you keep the protection of that mandatory law and may bring claims in the courts of your country of residence.

18. Changes to the Terms

We may update these Terms. We will give at least 15 days’ notice of material changes by e-mail or in the Services before they take effect, except for changes required by law or made for security or anti-abuse reasons, which may take effect immediately. If you do not agree to a change, stop using the Services and cancel before its effective date; otherwise your continued use means acceptance. Changes do not apply to Disputes notified before they take effect.

19. General

• These Terms, the Privacy Policy and any policies or order terms referred to in them are the entire agreement between you and S.V.I. regarding the Services and supersede all prior understandings. Nothing in this clause limits liability for fraud.
• If any provision is held invalid or unenforceable, it shall be applied to the maximum extent permitted, and the remaining provisions remain in full force.
• We may assign or transfer our rights and obligations under these Terms to our affiliates or to a successor. You may not assign or transfer these Terms without our written consent.
• Our failure or delay in enforcing any provision is not a waiver of it.
• Except for S.V.I.’s affiliates, owners, employees, contractors and licensors, who may rely on sections 12, 13 and 15, no person other than you and S.V.I. has any right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce these Terms. We may vary or terminate these Terms without the consent of any such person.
• You represent that you are not located in, ordinarily resident in or organised under the laws of a country or territory subject to comprehensive sanctions, and are not listed on, or owned or controlled by persons listed on, sanctions lists of Singapore, the United Nations, the United States, the European Union or the United Kingdom. You will not use the Services or Output in breach of export-control or sanctions laws.
• You consent to receive agreements, notices and other communications electronically, by e-mail to your account address or in the Services; they satisfy any legal requirement of writing and are deemed received 24 hours after sending. You must keep your account e-mail current.
• Sections 4–13, 15–17 and 19, and any accrued rights and payment obligations, survive termination.
• Oral statements of our staff do not change these Terms unless confirmed by us in writing. If language versions differ, the English version prevails.

20. Contact

Questions about these Terms: hello@svi-ai.com.