A tech platform with thousands of active users. Single API, complex infrastructure underneath. Before us, 80% of the dev team's time went into support. After: an AI copy of the dev department runs 24/7, and live support on the site diagnoses and ships fixes itself via a tight loop with engineering agents.
On the platform's site — a live support chat. In tone and response time, indistinguishable from a human. Behind it: a tight loop of 4 agents — Support, Bug-fixer, Code Review, and DevOps. User complains → Support diagnoses → hands the task to Bug-fixer → the code goes to review → DevOps ships it to production. Time from complaint to fix: usually 2–5 minutes.
Live support on the platform's site. No ticket forms — just a normal conversation.
Tone and timing indistinguishable from a human. In parallel — checks logs, reproduces the bug, locates root cause.
If the bug is confirmed, the engineering agent picks it up. Finds the fix, writes the code, opens a PR with tests.
The code-review agent checks quality and security. The DevOps agent ships to production with automatic rollback on failure.
"Done, please check." Typical turnaround: 2–5 minutes. No engineer paged, no on-call nights, no escalations.
Every function of the dev department — a separate agent with its own permissions and its own context. A dedicated server per client: code and IP never cross paths with anyone else.
| Server-side agent | What it does |
|---|---|
| Platform support | Monitoring, ticket responses, incident triage 24/7. Live chat on the site. |
| Bug-fixer | Bug analysis, root cause investigation, writing fixes, PRs to review with tests. |
| Feature dev | Ships small features, tests, documentation. Strategy stays with humans. |
| Integrations | Hooks up new external APIs to the platform's unified format. |
| Code review | Reviews PRs from the remaining 3 engineers. Quality and security checks. |
| DevOps / releases | Deploys, monitoring, rollbacks, incidents. Auto-rollback when tests fail. |
The remaining 3 engineers now work on strategic projects: new products, market expansion. The AI team absorbs support and operational work.
| Effect | Impact |
|---|---|
| Feature speed | Hours, not weeks. The "idea → production" cycle is compressed by an order of magnitude. |
| 24/7 uptime | Incidents handled overnight, no "morning triage". |
| Strategy unblocked | 3 devs on new products, not firefighting. |
| Scalability | New client ≠ more workload. |
| Code quality | AI review raises the bar. Fewer regressions. |
If you run a tech platform and your dev team is drowning in support — we'll build the same loop on top of your stack.