Knowledge base

Answers to every question about S.V.I.

Security, cases, pricing, technology, contracts, partner program. If the answer isn't here — ask Mai on Telegram, she replies instantly in any language.

About the company

Who is S.V.I.?
S.V.I. (Smart Virtual Intelligence) is the largest AI-agent development corporation for business. We build the full stack — from marketing tools to entire companies turnkey, all running on server-side AI agents (HandOfHands).
Is there a test period?
Yes — a hands-on test period with Mai. It runs at about 4% of full power, and even that is enough to build you a selling website for your business in about a minute, analyze your existing site and prepare a client memo, and generate presentations, documents and a business analysis. We give it to potential clients or on request — just ask Mai in the chat, or leave an application, and the S.V.I. team grants access.
How much has been invested in the product?
$2M+ invested in the technology. 2 years on the market.
Where are your servers physically located?
Primary: Phuket (main R&D center), Singapore (Asia), Frankfurt (EU/GDPR).
Backup: Bangkok, Kuala Lumpur, Tokyo, Seoul, London, New York. Region-level fault tolerance — a single node going down has no impact on client operations.
How many people are on the team?
20+ senior specialists with experience and offers from top Silicon Valley companies. Most operational work is handled by our own AI infrastructure (HandOfHands runs inside S.V.I. as a self-hosted client).

Products

What's the difference between HandOfHands and SVI Marketing?
SVI Marketing — a next-generation marketing engine (content, SEO, analytics, outreach and 100+ other marketing channels, fully automated by AI agents).

HandOfHands — enterprise deployment of an AI replica of entire departments or your whole company. A system of hundreds of agents with custom modules built around your processes.
Which modules are available in SVI Marketing?
14 core modules. Each module covers dozens of distribution channels.

8 marketing: Contextual Articles · Comments as Traffic · Elite Micro-Communities · Native Reviews · Ad Buying · Influencers · Guerrilla Lead Magnets · Question-Driven Engagement.

6 SMM: Audience-Interest Content · Online Presence · Community Management · Pain-Point Channels · News-Jacking · Growth & Analytics.

Details on the Modules page.
Can you build a custom module for my industry?
Yes. Self-healing website and tech support for SaaS, voice-outreach for a construction company, a compliance loop for pharma — all of these are custom modules built for specific clients. See the Cases page for examples.
What's the "Domain Shop"?
A premium marketplace of .asia domains for business in Asia. Each domain is hand-picked for a specific niche. Every domain ships with a professionally built site and SEO already in place — you buy not just a strong domain name, but organic traffic and Google indexing from day one. See the domain store.

Security

How is client data isolated?
One client — one physical server. Data never overlaps with other clients anywhere: not in training, not in inference, not in logs, not in backups. Within a single client, every department also lives on its own sub-server; cross-department data exchange goes only through Mai as a single gateway. Details on the Security page.
Are you GDPR-compliant?
Yes. All EU client data is processed and stored in Frankfurt. Compliance with GDPR Art. 28/32/44.
Is there an audit trail?
Every agent action, every cross-department request, every decision Mai makes — logged and available for review. Who, when, what data was accessed, and what was authorized. Logs are immutable and visible only to you.
How is this safer than ChatGPT?
ChatGPT and similar tools — one model for everyone. All data flows through a single context. We're the opposite: each client lives on a separate physical server, the context is isolated, training/inference never overlap. Security is built into the architecture, not into usage policies. With this approach, an agent simply cannot mix data across clients.
Are all clients under NDA?
Yes — all of our enterprise contracts are under NDA. Names are not disclosed. Everything stays confidential and protected.

Cases and results

Are the numbers in the cases real?
All numbers in the cases are real. Client names and identifying details are hidden under NDA. For large deals we can clarify the details on a call.
What's the typical payback period?
For HandOfHands — across every case, under six months. The bigger the company, the larger the mutual upside: for the largest market leaders, payback can land inside a single month.
Which industries have you worked in?
Active cases: B2B SaaS (travel-tech), tourism (a major tour operator), B2B construction (a contractor in a narrow niche), pharma (an OTC brand). The methodology carries over into adjacent industries — medical devices, B2B insurance, corporate sales. Plus many other domains — across our research, development pipeline and team expertise. See the Cases page.
Do you work with my region?
We're an international company operating worldwide. Clients in Asia and Europe. No geographic limits — we work with any country.

Pricing and contracts

How much does it cost?
SVI Marketing for small business: hourly at $1/hr per marketing agent or $1.50/hr per SMM agent (from $50/mo) + an $80 one-time setup.
SVI Marketing Enterprise: $1,900 one-time setup, then $2,500–$5,000/mo — any contract length, even a single month.
HandOfHands: a one-time enterprise installation, pricing discussed case by case — depends on the company and the scope of work.
How does payment work?
Negotiable. Payment format, currency and schedule are tailored to the client and the scope of the project.

Technology

Which AI models do you use?
We don't disclose the specific stack. What we run is ongoing system support: researching every new model and combination, updating modules on behalf of the client. The architecture runs frontier models and specialized open-source side by side — each in its own layer, on its own task. That delivers a quality and breadth a single model like ChatGPT simply can't reach. More on the System Support page.
Does the voice agent really sound human?
Yes. Based on real production work (see the voice-outreach case for a construction company), counterparts on average don't realize they're talking to an AI. Speech tempo adapts, there are pauses and hesitations. Technically — a custom voice stack with low-latency STT/TTS.

Partners

How do I become a partner?
Reach out to Mai on Telegram. After a short conversation you get partner status. No paperwork, no drawn-out negotiations. Details on the Partners page.
How much can I earn?
One-time bonus + retro-bonus every month as long as the client keeps paying. Over a year with one Full client ($5K/mo) — $7,000. From a large HandOfHands deal of $200K — around $20,000 one-time (10%). Full details in the document on the Partners page.
Does the partner get paid as long as the client pays?
Yes. Retro Bonus accrues for every month the client actually pays — no cap on time or amount. If the client stays for 3 years, you receive Retro Bonus for 3 years.

Support and SLA

What's your uptime?
99.9% SLA for SVI Marketing. 99.95% SLA for HandOfHands. Current status — 9/9 servers online (see the live status in the footer). On incidents — automatic failover to backup nodes within seconds, plus instant self-healing by AI agents.
How fast does support reply?
Mai in the on-site chat and on Telegram — instant, 24/7, any language. On technical incidents, AI agents restore the system immediately — no waiting on a human.
How do I reach you?
Primary channel: Mai chat on the site or Telegram @sviaibot — instant, 24/7, any language. Mai can book a meeting with an architect.
Email: hello@svi-ai.com (for documents and formal correspondence).

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