E-commerce runs on three loops in parallel. Acquisition content brings new traffic. Retargeting brings carts back. Post-sale support keeps the LTV intact. Each loop, fully staffed, costs more than $200K per year for a mid-market brand. Most teams pick two and let the third bleed.
SVI Marketing was built to run all three at once.
The content loop
An e-commerce catalog needs constant feeding. Category pages, product listings, comparison guides, video scripts, social posts, ad creative — every SKU, every season, every region.
SVI Marketing covers this with 14 modules — eight marketing, six SMM — that work off a single campaign brief. The blog article, the SEO landing page, the Instagram carousel, and the Meta ad headline all share the same positioning, the same product angle, the same tone. Cross-channel orchestration is the point: nothing gets written in isolation.
A brand launching a new collection gets the full content stack — category page, 30 product descriptions, 6 video scripts, 20 social posts, 8 ad creatives — in days, not quarters. See how the marketing team operates for the workflow.
The retargeting loop
Retargeting is where most brands leak money. Carts get abandoned. Browse sessions go cold. Email lists go stale. The problem is not the tools — Klaviyo, Meta, Google all work fine — the problem is that nobody has time to write 40 personalized sequences for 40 micro-segments.
AI agents watch cart abandonment, browse history, and segment behavior in real time. They run personalized retargeting across email, push, and paid ads in parallel. A customer who browsed sneakers twice gets a different sequence than a customer who added a $400 jacket and bounced at checkout.
The agents iterate creative weekly based on what converts. No briefs, no waiting on the design queue.
The support loop
Post-sale support decides whether the customer comes back. Slow answers kill repeat purchase. So does a support team that only speaks English when 60% of orders ship outside the home market.
AI support agents answer in roughly 2 seconds across 40+ languages, 24/7. They handle sizing questions, return policies, order status, exchange logic, and shipping ETAs without ticket queues. Humans take over only on real escalations — fraud signals, damaged shipments, supplier disputes.
The AI support setup matches the rest of the marketing stack — same brand voice, same product knowledge, same data.
Pricing math
A mid-market e-commerce brand typically runs:
- Content lead + 2 writers + designer: ~$280K/year fully loaded
- Lifecycle marketer + paid ads manager: ~$200K/year
- Support team of 4 covering business hours, one language: ~$180K/year
That is roughly $55K/month before tools, ads, and platform fees, and it still misses nights, weekends, and half the world's languages.
SVI Marketing Enterprise Full is $1,900 one-time setup plus $5,000/month. It runs all three loops at once, in 40+ languages, without sick days. See the enterprise tier breakdown.
When to upgrade to HandOfHands
SVI Marketing handles the customer-facing side. When the bottleneck moves inward — fulfillment ops, dispatch coordination, supplier management, returns logistics — that is where HandOfHands fits. A full AI company with Mai as the concierge, a Board of Directors, Server Agents running each department on its own sub-server, Managers routing work inside the department, and Employees executing — all on a dedicated server isolated to one client.
HandOfHands deployment runs 2–3 months and pricing is negotiated case by case after discovery. Most brands start with SVI Marketing first and add HandOfHands once the marketing loops are stable.
How to start
Read the SVI Marketing overview for the full module map. When ready to scope, open a chat with Mai — she can walk through the catalog, the channel mix, and the realistic deployment timeline for an e-commerce brand of your size.